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IECD Library Resources: Help Resources

Ask A Librarian

Need help with your research?  There are a number of ways to get in touch with your librarians:

  1. Send an email to:  Be sure to give us a little background information so we can offer the best help possible.  
  2. Chat with us!  Click on the red chat bubble wherever you see it: in this guide, on the library website, and in FASTsearch.
  3. Give us a call: 805-898-2920.
  4. Need more in-depth help?  We can set up a virtual conference so you can view our screen and watch live examples.  

You will receive a response as soon as possible, usually within one Fielding business day. 

Exceptions are:

  • Occasional days when all librarians are away from the office. 
  • Fielding holidays


Q: What if the library doesn't have full-text of the article I need?

A: You can request full-text copies of articles and book chapters through our interlibrary loan service!  Follow the link to 'Order An Article' from the library website to do so.

Q: I'm having trouble accessing some of the library's resources; what can I do?

A: Be sure to consult our 'Troubleshooting' link on the library website for some tips.  You can also view our troubleshooting quick reference guide by clicking here.

Q: What if I need help at a time when there's no librarian working?

A: You have a few options in this case. You can always email us at and we will respond within 1 business day. You can also consult our Library Guides, the library website, and the library blog to see our many help resources.

Q: Can I set up a research appointment with a librarian if I need help?

A: Absolutely! We can conduct research appointments over the phone or via web conference. Call or email the library to give us some details about your research and to set up a time to meet.  

Library Blog

Visit the Library Blog for more help resources including videos, links to external resources, documents, and posts highlighting unique tools.

Contact us




  Call: (805) 898-2920

  Call: (805) 898-4035